Terms & Booking Conditions

Please read these terms carefully before making a booking with Birdy Events. By paying a deposit or confirming a booking, you agree to the following conditions.

1. Bookings & Deposits

All bookings require a non-refundable deposit of 50% of the total package price to secure your event date. Your date is not confirmed until the deposit has been received. Deposits can be paid via bank transfer or card payment as directed at the time of booking. All prices are in Australian Dollars (AUD) and does not include GST.

2. Client Responsibilities

The client is responsible for providing accurate event details at the time of booking, including the correct event date, venue address, start time, and any specific requirements. Birdy Events is not liable for any issues arising from incorrect or incomplete information provided by the client. Any changes to event details after booking confirmation must be communicated in writing and are subject to availability and may incur additional fees.

3. Final Payment

The remaining balance is due 2 weeks prior to your event date. Failure to pay by the due date may result in the cancellation of your booking and forfeiture of your deposit.

4. Cancellations Policy & Fees

a. Notice Requirements

If the client wishes to cancel this agreement, they must provide formal written notice to us via email at birdyeventsau@gmail.com. The cancellation will only become effective on the date we receive and acknowledge this written notice. Verbal, text message, or social media cancellations will not be accepted.

b. Non-Refundable Retainer / Deposit

The initial deposit of 50% paid upon signing this agreement is strictly non-refundable and non-transferable. This deposit covers administrative costs, consultations, and the immediate lock-in of the date, which prevents Birdy Events from booking other clients.

c. Tiered Cancellation Fee Schedule

Because it becomes increasingly difficult to rebook the date as the scheduled event approaches, the client agrees to pay a cancellation fee based on the following timeline:

More than 30 days before the event date: the client forfeits the non-refundable deposit. Any other payments made towards the remaining balance will be refunded.
15–30 days before the event date: the client forfeits the non-refundable deposit and agrees to pay an additional fee equal to 50% of the remaining contract balance.
14 days or fewer before the event date: the client is responsible for 100% of the total contract value. No refunds will be issued under any circumstances, and any outstanding balance must be paid immediately upon cancellation.

d. Third-Party Vendor Costs

In addition to the cancellation fees outlined above, the client is fully responsible for reimbursement of any non-refundable costs or supplies already purchased by Birdy Events specifically for the client's event (such as customised materials, perishable items, or prepaid subcontractor bookings) up to the date of cancellation.

5. Postponements

We understand that circumstances change. One postponement may be granted at our discretion, subject to availability of the new date. A postponement request must be made at least 14 days before the original event date. Your postponed date is limited to a maximum of 60 days after the original date booked (subject to availability; public holiday surcharges may still apply). A postponement administration fee of $50 applies to cover rebooking costs. If the new date is unavailable, the original cancellation policy applies.

6. Cancellation by Birdy Events

In the unlikely event that Birdy Events must cancel your booking due to unforeseen circumstances (such as illness, injury, or events beyond our control), we will notify you as soon as possible and provide a full refund of all payments made. We will make every reasonable effort to assist you in finding an alternative provider; however, Birdy Events is not liable for any consequential losses or additional costs you may incur as a result of the cancellation.

7. Force Majeure

Birdy Events will not be held liable for any failure or delay in performing our services where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: severe weather events, natural disasters, government-mandated restrictions, pandemic or public health emergencies, venue closures, or other acts of God. In such cases, Birdy Events will make every reasonable effort to reschedule your event. If rescheduling is not possible, a credit note or partial refund (excluding unrecoverable costs already incurred) may be offered at our discretion.

8. Styling & Prop Hire

Where props, décor, or equipment are included in or added to your package, you are responsible for any loss or damage to hired items during the event period. Replacement or repair costs will be charged accordingly. The client agrees to treat all hired items with reasonable care and to return them in the same condition as provided.

9. Photo Booth Setup Requirements

Where a photo booth is included in your package, the client is responsible for ensuring a suitable setup area is available at the venue. Requirements include:

A flat, stable surface with a minimum area of 2m x 2m
Access to a standard power outlet within 5 metres of the setup area
Adequate lighting in the surrounding area (natural or venue lighting)
Clear access for setup and pack-down at agreed times

It is the client's responsibility to confirm these requirements with their venue prior to the event date. Birdy Events reserves the right to refuse setup if the venue conditions are deemed unsafe or unsuitable. In such cases, no refund will be issued for the photo booth component of the package, and no substitute service will be provided.

10. What's Included

Each package outlines what is included in the service. Any additions or changes requested after booking confirmation may incur additional charges and are subject to availability. Birdy Events will always communicate any additional costs in writing before proceeding.

11. Travel & Service Area

Birdy Events is based in Melbourne and services Melbourne and surrounding areas. Travel fees may apply for events outside of 15km from our base location. Any applicable travel fees will be communicated at the time of quoting and confirmed in writing before your booking is finalised.

12. Liability

Birdy Events takes every care in the setup and styling of your event. However, to the fullest extent permitted by law, we are not liable for any injury, loss, or damage to persons or property arising from our services. We are not responsible for delays or cancellations caused by circumstances outside of our control (e.g., severe weather, venue restrictions). Nothing in these terms excludes any rights you may have under the Australian Consumer Law.

13. Photography & Social Media

Birdy Events reserves the right to photograph our styled setups and use those images for marketing purposes, including on our website and social media channels. If you do not wish for your event to be photographed or shared, please notify us in writing prior to the event. We will respect your request and will not share any images of your event.

14. Privacy

Your personal information is collected solely for the purpose of managing your booking and communicating with you about your event. We do not share your details with third parties. For further information, please refer to our Privacy Policy.

15. Governing Law

These Terms & Booking Conditions are governed by the laws of Victoria, Australia. Any disputes arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Victoria.

16. Agreement

By confirming your booking and paying a deposit, you acknowledge that you have read, understood, and agree to these Terms & Booking Conditions. These terms form a binding agreement between you (the client) and Birdy Events.

For any questions, please contact us at birdyeventsau@gmail.com or via our Contact Us page.

Last updated: September 2026

Lei Products – Terms & Conditions

Please read the following carefully before purchasing any lei products from Birdy Events.

Orders & Customisation

Lei orders are made to order and require a minimum of 3 days notice.
Emergency Fees – If you require your order earlier than the 3 days notice, a fee of $15 per lei will apply. How does this work at checkout? Place your order normally — once completed, contact us via email or Instagram @auleleibybirdy and we will reply ASAP (typically within 4 hours). We will send you a separate invoice for the emergency fee, which will need to be paid in full immediately to prioritise your order. We are not responsible for shipping or delivery delays as transportation is out of our control.
Once an order is confirmed, changes to style, colour, or quantity may not be possible. Any change requests must be submitted in writing as soon as possible and are subject to our confirmation.

Pricing & Payment

All prices are listed in AUD and DO NOT INCLUDE GST.
Full payment is required at the time of ordering.
Bulk or event lei orders (10+) may be eligible for a custom quote — enquire via our contact page.

Delivery & Pickup

Leis can be collected in-person (Melbourne) or delivered within our standard delivery zones.
Delivery fees apply and will be calculated at checkout.
Birdy Events is not responsible for leis damaged in transit once dispatched. If your order is damaged during delivery, please contact the relevant carrier directly and notify us within 24 hours.

Returns & Refunds

Due to the handmade and perishable nature of our leis, we do not accept returns or offer refunds once an order has been fulfilled.
If your order arrives damaged or incorrect, please contact us within 24 hours of receipt with a photo, and we will do our best to resolve the issue.
These terms do not affect any rights you may have under the Australian Consumer Law.

Damage Policy

Birdy Events distinguishes between damage caused by the customer and manufacturing or quality defects:

Customer-caused damage: Once a lei has been delivered or collected and inspected, Birdy Events is not liable for any damage caused by mishandling, improper storage, excessive force, or use inconsistent with care instructions. No refund or replacement will be issued for customer-caused damage.
Manufacturing defects & quality issues: If a lei arrives with a defect or quality issue that is clearly the result of our making (e.g., poorly secured flowers, broken components, incorrect construction), please contact us within 24 hours of receipt with clear photographic evidence. Upon review, we will offer a replacement or refund at our discretion.
Burden of proof: It is the customer's responsibility to provide photographic evidence at the time of receipt to support any claim. Claims submitted without evidence, or after the 24-hour window, will not be accepted.

Care Instructions

Leis are best kept cool and away from direct sunlight until use.
Fresh leis should be used on the day of delivery for best results.
Artificial/ribbon leis can be stored and reused — handle with care to maintain shape.

Allergies

Some leis may contain flowers, foliage, ribbons, or other materials that could cause allergic reactions in sensitive individuals.
It is the customer's responsibility to notify Birdy Events of any known allergies prior to placing an order.
Birdy Events is not liable for any allergic reactions arising from the use of our products.

Photo Evidence at Handover

We recommend all customers inspect their leis upon receipt and photograph them immediately.
Any concerns regarding damage, incorrect items, or quality must be raised with us within 24 hours of receipt, accompanied by photographic evidence.
Disputes raised after 24 hours of receipt will not be accepted.

Colour Variation Disclaimer

Our leis are handmade using natural and/or dyed materials. Colours may vary slightly from images shown on our website or social media due to natural variation, dye lots, screen display differences, and lighting conditions.
Exact colour matches cannot be guaranteed. By placing an order, you acknowledge and accept this variation.

Substitution Clause

In the event that a specific material, flower, or component is unavailable, Birdy Events reserves the right to substitute it with a material of equal or greater value and comparable style.
We will make every reasonable effort to notify you of any substitutions prior to fulfilment.

Weather & Heat Disclaimer

Leis are perishable and sensitive to extreme heat, direct sunlight, and humidity. Once delivered or collected, Birdy Events is not responsible for deterioration caused by environmental conditions.
Please store leis in a cool, shaded environment until use. We recommend refrigeration for fresh leis if not being used immediately.

No-Show & Uncollected Orders

If a customer fails to collect a pickup order on the agreed date and time without prior notice, the order will be forfeited and no refund will be issued.
If you need to reschedule your pickup, please contact us at least 24 hours in advance. Rescheduling is subject to availability.

Third-Party Event Orders

Where a lei order is placed on behalf of another person or event, the person placing the order is the responsible party for all payment, communication, and acceptance of these terms.
Birdy Events will not enter into separate agreements with the end recipient of the leis and is not liable for any miscommunication between the purchaser and their intended recipient.

Photography & Social Media

Birdy Events reserves the right to photograph our lei products and use those images for marketing purposes, including on our website and social media channels.
If you do not wish for your order to be photographed or shared, please notify us in writing at the time of ordering.

Business Information

Birdy Events operates as an Australian business. Our ABN is 20743774510.
For all enquiries, contact us at birdyeventsau@gmail.com or via Instagram @auleleibybirdy.

Last updated: September 2026